Cancellation

Manual Cancellation through WorldPay

Should you wish to discontinue your subscription to Naxos Spoken Word Library, please allow us to list down the steps for you:

1. Kindly visit this link https://futurepay.worldpay.com/fp/public/futurepay/reminder.html so you can retrieve your login credentials to the WorldPay shopper site.

2. Type in your Agreement ID and your registered email address, and click 'Send Reminder' so the password gets sent straight to your email inbox.

3. Once you have the login, visit the WorldPay shopper management site https://futurepay.worldpay.com/fp/jsp/common/login_shopper.js and type in your credentials.

NOTE: Your Agreement ID can be found on the confirmation email you received when you first signed up. If you lost a copy, you may send a request to Naxos Customer Service to get your Agreement ID.

Cancellation within 7-day trial period

This will be processed as long as [e-mail] is notified within the first 7 days of your paid subscription.

Cancellation halfway into subscription

Section 7.2 of our Naxos Spoken Word Library Subscription Agreement states that if you cancel your subscription account after any trial period, we will not refund any remaining portion of your annual subscription fee or any other charges or taxes paid by you. Cancellation will take effect at the end of the billing period in which you deliver notice to us.

NOTE: You may also send a cancellation request to Naxos Customer Service and before your subscription expires, or before the end of the 7-day Trial period. Indicate the reason for cancelling your subscription and include a copy of the payment confirmation you received via email when you subscribed to our service.