Topics:
Cannot log in
“Notice: Unable to connect to the internet” error message for iOS device
Force Closing the App
No Sound on iOS device
Clearing Cache on iOS device
Deactivated Playlist Account
Playlist account users are required to login to their NML playlist account via their school’s Direct URL or Log in every 6 months. If a user goes 5 months w/o accessing NML via proxy, they will be prompted upon login with instructions to ensure that their account is not deactivated.
Logging in via an institution’s proxy will restart the 6 month period (i.e. You been a user for 4 months, at which time you login via IP Authorisation. You now have another 6 months before your account will be deactivated.)
Cannot log in
Please contact customer service at customer.service@naxos.com and provide below information.
- Institution name
- e-mail address used to register for your Playlist account
- Screenshot of the error message if any
“Notice: Unable to connect to the internet” error message for iOS device
Please make sure that your internet connection is working. If so, follow the steps at http://www.macinstruct.com/node/558 to change your DNS server setting to either 8.8.8.8 or 8.8.4.4. This shouldn’t affect anything else on your device.
Force Close the App
iOS
1. Single-Tap the Home button.
2. Double-Tap the Home button to show the Recently Opened Apps.
3. Scroll the list until you found the NML App.
4. Swipe Up the NML App to close it.
5. Single-Tap the Home button.
6. Relaunch the NML App icon from the Home Screen
Uninstall the App
iOS
Please follow these steps to reset the app:
1. Double-tap the home button.
2. Tap and hold on the NML application until an "x" icon appears on it.
3. Tap the "x" icon on the NML application (it will close completely).
4. Relaunch the NML application.
Android
1. Go to Settings .
2. Applications .
3. Manage Applications.
4. Then tap the menu button and select Filter -> Running.
5. Then select the app and scroll to Force Stop.
No Sound on iOS device
1. Ensure that the mute button on the side of their iPad isn't on. This app will not override the mute button.
2. Volume is up.
3. You may also wish to try restarting the app (press home button, then double press home button again and select the app along the bottom to close it).
Clearing Cache on iOS device
1. Tap Settings > General > Storage & iCloud Usage.
2. In the top section (Storage), tap Manage Storage.
3. Select an app that's taking up a lot of space.
4. Take a look at the entry for Documents and Data. If this is taking up more than 500MB, it's worth deleting and reinstalling the app to clear the space.
5. Tap Delete App, then head to the App Store to re-download it. This will be a clean install without all the data and documents.
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