Website difficulties and irregularities

In case of any issue with the site like the following instances, please contact [e-mail] with the details provided for each item:

1. Images are not available

• Please provide the following:
  1. Types and versions of the operating system and browsers used
  2. Screenshot of the page when the problem happens

2. Website not accessible with messages like:

Microsoft OLE DB Provider for ODBC Drivers error '80040e37'

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

• If any of the above error messages appears on the page, provide the following:
  1. Types and versions of the operating system and browsers used
  2. Step-by-step process how you were able to get the error message
  3. Screenshot of the page when the problem happens (including the URL)

3. HTML5 not working (player is not loading, playback suddenly stops or buttons are not working)

• Please clear the entire browser's cache first.
• If the first option did not work, please provide the following information:
  
  1. Types and versions of the operating system and browsers used
  2. If the problem happens randomly, please provide catalogue ID/title of the album(s)/track(s) where the problem happens
  3. Exact time (including timezone) when the streaming issue happened